Privacy policy ibm online privacy statement

For more than a century, IBM has earned the trust of our clients by responsibly managing their most valuable data, and we have worked to earn the trust of society by ushering powerful new technologies into the world responsibly and with clear purpose.

IBM has for decades followed core principles – grounded in commitments to Trust and Transparency – that guide its handling of client data and insights, and also its responsible development and deployment of new technologies, such as IBM Watson.

We encourage all technology companies to adopt similar principles to protect client data and insights, and to ensure the responsible and transparent use of artificial intelligence and other transformative innovations. We offer our own Trust and Transparency Principles here as a roadmap. They include:

• The purpose of AI is to augment human intelligence
• Data and insights belong to their creator
• New technology, including AI systems, must be transparent and explainable

The Purpose of AI is to Augment Human Intelligence

The purpose of AI and cognitive systems developed and applied by IBM is to augment – not replace – human intelligence. Our technology is and will be designed to enhance and extend human capability and potential. At IBM, we believe AI should make ALL of us better at our jobs, and that the benefits of the AI era should touch the many, not just the elite few. To that end, we are investing in initiatives to help the global workforce gain the skills needed to work in partnership with these technologies.

• IBM does not believe taxing automation or penalizing innovation is an effective substitute for investing in the workforce of the future.
• IBM is working with policymakers to modernize education systems to emphasize in-demand skills rather than focusing solely on specific academic degrees.
• Better preparing more students and workers for modern careers, including well-paying new collar jobs, will help ensure that more people have an opportunity to benefit from technology-driven economic growth.
• IBM encourages governments to:
  • Better align education with in-demand skills and competencies;
  • Support business investment in retraining employees; and
  • Encourage individuals to invest in skills for career advancement.

  Data and Insights Belong to their Creator

  IBM clients’ data is their data, and their insights are their insights. Client data and the insights produced on IBM’s cloud or from IBM’s AI are owned by IBM’s clients. We believe that government data policies should be fair and equitable and prioritize openness.

  Data and Insight Ownership
  Clients are not required to relinquish rights to their data — nor the insights derived from that data — to have the benefits of IBM’s solutions and services.

  • IBM client agreements are transparent. We will not use client data unless they agree to such use and we will limit that use to the specific purposes clearly described in the agreement.
  • IBM employs industry-leading security practices to safeguard data. This includes use of encryption, access control methodologies, and proprietary consent management modules which allow us to restrict access to authorized users and to de-identify data in accordance with applicable permissions.

  Data Privacy
  IBM is fully committed to protecting the privacy of our clients’ data, which is fundamental in a data-driven society.

  • While there is no single approach to privacy, IBM complies with the data privacy laws in the countries and territories in which we operate.
  • IBM was an early leader in developing and adopting the European Union (EU) Data Protection Code of Conduct for Cloud Service Providers for several offerings, securing certification under the U.S.-EU Privacy Shield and the APEC Cross-Border Privacy Rules, and established a comprehensive compliance framework to ensure GDPR compliance for all IBM products and services.
  • IBM will advocate for strong and innovative means to enhance privacy and data protection, and will continue to invest in privacy-enhancing technologies.
  • IBM supports global cooperation to facilitate mutual recognition of privacy regimes to enhance and facilitate cross-border data flows.

  Data Security

  IBM clients’ data is their data, and their insights are their insights. Client data and the insights produced on IBM’s cloud or from IBM’s AI are owned by IBM’s clients. We believe that government data policies should be fair and equitable and prioritize openness.

  Data and Insight Ownership

  • IBM client agreements are transparent. We will not use client data unless they agree to such use and we will limit that use to the specific purposes clearly described in the agreement.
  • IBM employs industry-leading security practices to safeguard data. This includes use of encryption, access control methodologies, and proprietary consent management modules which allow us to restrict access to authorized users and to de-identify data in accordance with applicable permissions.

  Government Access to Data

  • In general, if a government wants access to data held by IBM on behalf of an enterprise client, we would expect that government to deal directly with that client.
  • We do not provide access to client data stored outside the lawful jurisdiction of any government requesting such data, unless the request is made through internationally recognized legal channels such as mutual legal assistance treaties (MLATs).
  • If we receive a request for enterprise client data that does not follow processes in accordance with local law, we will take appropriate steps to challenge the request through judicial action or other means.
  • If we receive a government request for enterprise client data that includes a gag order prohibiting us from notifying that client, we will take appropriate steps to challenge the gag order through judicial action or other means.
  • We will continue to work closely with governments and clients to balance the protection of data with law enforcement’s obligation to conduct lawful investigations of criminal activity.
  • IBM supports measures to increase the transparency, oversight and appropriate judicial review of government requests for data, including modernized international agreements on legal assistance.
  • Read the letter to our clients about government access to data.

  Cross-Border Data Flows

  • IBM supports digital trade agreements that enable and facilitate the cross-border flow of data and that limit data localization requirements.
  • We believe clients, not governments, should determine where their data is stored and how it is processed. Mandating that data be kept or processed within national boundaries does not make it safer from hackers or cyber criminals.
  • IBM is making significant investments in cloud data centers around the world to give clients the flexibility to decide where to store and process their data. These decisions generally should be driven by client choice rather than government mandate.

  New Technology, Including AI Systems, Must be Transparent and Explainable

  For the public to trust AI, it must be transparent. Technology companies must be clear about who trains their AI systems, what data was used in that training and, most importantly, what went into their algorithm’s recommendations. If we are to use AI to help make important decisions, it must be explainable.

  • When and for what purposes AI is being applied in the cognitive solutions we develop and deploy.
  • The major sources of data and expertise that inform the insights of cognitive solutions, as well as the methods used to train those systems and solutions.
  • That while bias can never be fully eliminated, and our work to eliminate it will never be complete, we and all companies advancing AI have an obligation to address it proactively. We therefore continually test our systems and find new data sets to better align their output with human values and expectations.
  • The principle that clients own their own business models and intellectual property and that they can use AI and cognitive systems to enhance the advantages they have built. We will work with our clients to protect their data and insights, and will encourage our clients, partners and industry colleagues to adopt similar practices.
  • Our firm support for transparency and data governance policies that will ensure people understand how an AI system came to a conclusion or recommendation.

  Download IBM's Principles of Trust and Transparency here.

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  • Emerging Technology
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  Cybersecurity | May 8, 2024 --> Cybersecurity | May 8, 2024 IBM Demonstrates Commitment to Secure by Design Practices to Enhance Cybersecurity

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  Cybersecurity | July 31, 2023 --> Cybersecurity | July 31, 2023 IBM statement on the Office of the National Cyber Director’s National Cyber Workforce and Education Strategy

  Cybersecurity | May 25, 2023 --> Cybersecurity | May 25, 2023 3 practical ways to strengthen EU-US trade and generate near-term benefits for the transatlantic economy

  Cybersecurity | March 2, 2023 --> Cybersecurity | March 2, 2023 IBM’s Letter to the Office of the National Cyber Director

  Cybersecurity | January 9, 2023 --> Cybersecurity | January 9, 2023 The IBM Policy Lab’s 10 Recommendations for Stronger Cloud Security Policies

  Cybersecurity | December 13, 2022 --> Cybersecurity | December 13, 2022 IBM Statement on the Quantum Computing Cybersecurity Preparedness Act

  Cybersecurity | November 17, 2022 --> Cybersecurity | November 17, 2022 DORA is a chance for financial services to make its digital transformation count

  Emerging Technology | December 5, 2023 --> Emerging Technology | December 5, 2023 Why We Must Protect an Open Innovation Ecosystem for AI

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  Emerging Technology | October 20, 2022 --> Emerging Technology | October 20, 2022 IBM and 30+ CEOs Send Letter to Congress Urging Full Funding of National Science Foundation

  Emerging Technology | September 29, 2022 --> Emerging Technology | September 29, 2022 Vice President at IBM Research Appointed to the U.S. Department of Commerce’s Industrial Advisory Committee

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  Emerging Technology | July 5, 2022 --> Emerging Technology | July 5, 2022 IBM Statement on NIST Announcement of First Four Quantum-Resistant Cryptographic Algorithms

  Emerging Technology | June 17, 2022 --> Emerging Technology | June 17, 2022 How to Responsibly Progress Digital Currency and Assets in the Emerging Crypto Economy

  Emerging Technology | March 8, 2022 --> Emerging Technology | March 8, 2022 Report: Accelerating Semiconductor Research, Accelerating America

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  Good Tech | October 9, 2023 --> Good Tech | October 9, 2023 Why Europe’s AI Moment Is Now

  Good Tech | January 16, 2023 --> Good Tech | January 16, 2023 The Role of Technology Companies in the Fight Against Climate Change

  Good Tech | December 13, 2022 --> Good Tech | December 13, 2022 IBM Statement on the Respect for Marriage Act Signing

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  Privacy | July 10, 2023 --> Privacy | July 10, 2023 IBM Statement on the EU-US Data Privacy Framework Adequacy Decision

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  Privacy | June 22, 2022 --> Privacy | June 22, 2022 IBM statement on American Data Privacy and Protection Act

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  Trust & Transparency | March 9, 2022 --> Trust & Transparency | March 9, 2022 IBM Statement: Biden’s Executive Order on Ensuring Responsible Development of Digital Assets

  Trust & Transparency | January 28, 2022 --> Trust & Transparency | January 28, 2022 International Privacy Day: A strategy for future-proofing your privacy program

  Trust & Transparency | November 11, 2020 --> Trust & Transparency | November 11, 2020 IBM CEO Letter to President-elect Biden

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  Trust & Transparency | May 30, 2018 --> Trust & Transparency | May 30, 2018 IBM’s Principles for Trust and Transparency