A good resume stands between your dream job and rejection. The difference between a good resume and a mediocre one is that of structure, keyword use, skill sets, references, and more.
Writing a call center resume is no exception. You must include the relevant qualifications, skills, and experiences that align with the job requirements.
Read our guide on best practices for writing call center resumes, what skills and objectives to include in your resume, and the industry-best call center resume examples to stand out.
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A call center resume focuses primarily on your skills, professional background, and qualifications, aligning them with the job requirements. Depending on the job position, such as the seniority level or the size of the organization, you should know the average length of your resume.
Just like any resume, make sure you include the following sections when on the hunt for your next call center gig:
In the next section, we'll discuss more specific templates you can leverage based on your skill set and the open role.
These templates will help you better understand how to craft a strong resume that will grab the attention of potential employers. Consider the role you're applying to and find the example below that most closely aligns.
Featured Resource: Free Resume Templates
What’s Included in this section:
This resume quickly calls out what makes the candidate valuable — his language skills.
This will be a plus for employers, as multilingual call center agents provide added value to global companies.
Not all customers are fluent in English, and call centers are always on the hunt for multilingual individuals. Even if you lack some experience in your resume, adding this skill will prioritize your resume over others.
Jennifer Burton, GM of Oaks Dumpster Rental, says, “Candidates who are bilingual might jump straight to the top of the pile even if they lack in other areas, like technical acumen or fewer years in the industry. These skills are immensely valuable and will only grow to be more important.”
What I like: I like the bold title, “Bilingual Customer Service Representative,” which is impossible to miss. Having a strong title that outlines your lengthy experience will give employers a reason to continue reading your resume.
This sample resume shows the fictitious Natalie Hill’s call center experience. The majority of her resume features her professional expertise and the skills she’s acquired. This shows employers that she’s someone who doesn’t require extensive training or supervision.
Since more than 80% of the resumes don’t make it past the first screening, adding such highlights can compel your recruiters to read down further.
What we like: We like that the highlights are placed in brief bullet points to easily catch the eyes of employers and show off all her traits, skills, and knowledge in one quick section.
As an intern, you probably have very little direct experience in the field. cHowever, a good way to stand out from other interns is by listing a college project or an extracurricular project that speaks out about your skills and tendency to succeed in this career.
This sample resume highlights a candidate with no professional experience. However, the well-structured resume shows they have what it takes to handle the position. Adding volunteer experience gives your recruiter more information about your skills, such as empathy, leadership, and team building.
What we like: This resume template also stands out for its simple layout and clear fonts. The name and different headers are highlighted in red, while the other texts are black. Make sure to address the responsibilities in bullet points.
The fictitious William Morrison states that he has a background in customer service and discusses his transferable skills to a call center.
Besides his previous positions, he notes the tasks he completed directly related to a call center position. This shows William has similar qualifications as someone with direct experience at a call center.
For the entry-level call center jobs, recruiters are less concerned about the previous experience in the industry. As Jennifer Burton rightly highlights, “Organizations at the entry-level are less concerned with candidates having perfect-match past jobs, and more interested in their history working with real people in real-time. That’s the essence of call center and customer service work: helping and supporting people. Does your resume clearly show success working with small groups of people and examples of problem-solving and catering to their needs? “
What we like: The candidate leverages his transferrable skills and calls out specifically how they connect to the call center position. Instead of letting a lack of industry experience be a setback, William turns that into an asset.
Mid-level call center resumes should highlight some significant numbers and terms that prove their familiarity with the industry. This fictitious resume by Jonathan Wright doesn’t miss out on a chance to highlight his skills using strong adjectives.
Notice how the strengths in the resume use the numbers to pique the recruiter’s interest.
What we like: The subheading bolds the adjective “Energetic” to define the standout quality of a customer service representative. The candidate leverages the certification section and passions to align with the job requirements.
Call center managers should have vast experience and skills for managing a hierarchical team. Hence, your work experience should be front and center, listing all the responsibilities that you have had in the past.
What we like: I like that this resume template boasts all the responsibilities that the recruiters are curious to read about. The most relevant responsibilities to include in your resume are planning skills, organizational skills, time management, verbal communication, and customer relationships.
After the work experience and responsibilities, the candidate also adds a brief list of professional skills acquired. Remember, these skills should match your work experience responsibilities.
Ecommerce companies have slightly different needs for their customer service teams. Their call center representatives need to be tech-savvy and able to troubleshoot product issues from a remote location.
Additionally, these representatives need excellent interpersonal skills, including the ability to communicate resolution steps clearly to customers. Most businesses in this industry look for applicants who are detail-driven and proficient writers.
In this example, the applicant lists her skills near the top of the resume. Notice how the first ones are mostly technical or related to the candidate’s writing ability. Employers tend to skim resumes, so it’s important to put the most relevant information near the top.
What we like: Since the candidate is applying for a more tech-savvy role, she put her technical skills right at the top of their resume instead of burying them further down. This makes it easier for employers to quickly see she’s a fit for the role.
A call center supervisor has various roles and responsibilities, such as supervising the representatives, handling customer issues, mitigating operational issues, checking compliances, and more.
Your supervisor resume should highlight key skills like team management, compliance, operations, data entry, and monitoring. Call centers also count on supervisors being familiar with major software like Zendesk, so mentioning relevant software is a good idea.
Similar to the manager-level template, the supervisor template should list the previous responsibilities in a succinct way.
What we like: The resume uses the most relevant adjectives that recruiters seek in a supervisor. For instance, words like supervised, monitored, compiled, processed, and administered highlight the role of call center supervisor.
The call center director has a highly strategic role in the customer call center, and it’s clear a company is likely to choose someone who owns badges of achievements and past responsibilities.
When you are writing the call center director resume, do not shy away from listing every firm that you have worked with. It might be a two-page or three-page resume; the longer, the better. Remember to stick to the relevancy and the skills asked for in the job role.
Your resume should confidently list all the responsibilities that the recruiter is looking for. These should necessarily include conducting meetings with stakeholders, planning goals and objectives, managing the call center team, mentoring newly hired employees, and identifying key performance metrics.
What we like: The sub-heading gives the recruiter a good guess of whether the resume is worth considering further. Also, key skills like leadership, problem-solving, customer service, and teamwork make it more discoverable if recruiters are using applicant tracking systems to filter candidates.
This sleek resume template, designed by Raka Caesar, is perfect for a minimalist call center agent. You're someone who enjoys the simple things in life, like clean structures, neutral colors, and bullet journaling.
Rather than a very wordy resume, your resume leverages simplicity. Small icons and brief phrases show you are low-maintenance, calm, and collected. This is the perfect resume to show off how level-headed you would be as a call center agent.
Unruffled by frustrated customers or high tempers, you would handle these emergencies with ease and grace.
What we like: This clean design mirrors the candidate’s demeanor and approach to problem-solving. It’s not overly complicated and takes a simple approach — a much-needed skill for communicating solutions to customers.
This fun, colorful resume shows off your extroverted side. You’re someone who’s very outgoing, has a colorful personality, and probably enjoys a good photo shoot.
This template is perfect for someone who wants to include their own photo on their resume. Also, there’s a long “About Me” section where you can summarize your personal and professional sides.
This template is wordier, so if you have a lot to say to describe yourself, this is the one for you.
What we like: This resume is great for candidates with extensive experience that they’d like to share. There’s plenty of room to let recruiters get a better sense of how you can be an asset to their team.
This resume template perfectly demonstrates the skills and qualifications of an outbound call center agent. The resume features the candidate’s efficiency in handling high call volumes, achieving the sales target, and tapping into the right persona.
The resume should also mention the candidate’s ability to use customer service software to save time and enhance productivity. In this example, the candidate also lists her ability to cope with escalations and to work under strict deadlines.
The summary clearly outlines her career goals and achievements in short and simple sentences.
What we like: I like how the candidate uses bullet points to dive into her hard and soft skills that demonstrate why she stands out for this position. The skimmed section of skills makes it easier for the recruiters to decide if the candidate qualifies for the position.
This resume template, designed by Federica Procaccino, is a great choice for a call center agent with a background or interest in design.
The document communicates that the candidate is a visual learner, loves doodling, and has a knack for color coordination.
This infographic-style template is perfect for your love of visuals and creativity.
What we like: This resume will show employers that you can easily find creative solutions that may be more difficult for the average person to conceptualize.
Whether you choose to use one of the templates above or to start from scratch when making your own resume, there are some essential elements you should include, such as a summary, objectives, and skills.
We’ll get into each of these below.
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